There is the constant demand for additional features we are working with our customers on, so again no time to focus on those if we are in a constant upgrade mode. We kindly request that you upgrade your Commerce Cloud software as soon as possible in compliance with the deadlines outlined above. Your account team can help define the best Commerce Cloud software upgrade path for you. Please ask your account representative whether you are eligible for specific upgrade services which can accelerate the software upgrade process. For more information on the Upgrades services see Appendix on SAP’s Commerce Cloud Services Description that applies to your subscription.

In addition, engaging with one-to-one customers helps understand the customers’ needs and deliver what they are looking for. Wondering if SAP Commerce Cloud is the right e-commerce platform for your business? This blog has all the details you need to make an informed decision when finding the right solution for your B2B or B2C organization. Organizational Unit Account Summary OCC API to access to account summary information of B2B units. Please note that with the deprecation of addon based extensions, functionality of the accountsummaryaddon has been moved into B2B accelerator core extensions (details. cf. here).

Our industry-tested software is built to help you innovate while optimizing profitability and your customers’ experience. An entrepreneur at heart with over 20+ years of experience in building internet software, growing online companies and managing product development. For the price, you might hope to get features that are only available in the other SAP S/4HANA platforms or through additional paid-for modules. It consolidates all company marketing plans, KPIs, budgets, and tracking in one place for better management and collaboration.

It offers highly personalized customer experiences

A central feature is its conversational AI chatbots, which promise natural, lifelike conversations. If the bot can’t help, it transfers the customer and all the information provided to a human agent. Alongside the Order Number heading, there is the Payment which defines the way in which the item was purchased. The Total contains the total price of the product that was purchased, and then there is the Date which notes the exact date the transaction occurred, and the order Status of the purchase. Commerce Cloud aims to solve these issues with modules aimed at both B2B and B2C users. Services From digital transformation strategy to scaling your digital business.

All the product content management capabilities within Commerce Cloud are housed in one easy-to-use, centralized content repository. It is important to always be on a supported version, and to perform upgrades on a timely manner. It is typically more ideal for those that have been working with e-commerce solutions frequently over several years and are looking for a more robust solution that allows a greater level of freedom. The key to using SAP Commerce Cloud is to have a clear vision for a deeply complicated and intricate e-commerce platform.

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Its built-in “Customer Consent Solution” gives customers complete and transparent control over their data and how it’s used. And the “Customer Identity Solution” provides flexible and frictionless registration, https://globalcloudteam.com/ authentication, and login experiences, all critical in the era of GDPR, CCPA, and beyond. Each Industry Accelerator has a ready-to-launch storefront for rapid time-to-value and several bespoke features.

An overview of the Automated Infrastructure including the architecture of the Commerce deployments running on Kubernetes in Azure and how that supports Scalability, snapshot backups, and Disaster Recovery. Understand the basecommerce extension; identify the standard checkout and fulfilment process; manage existing/custom business processes; describe the features of Assisted Service Module and Customer Service Module. This notification is to shareimportant news about the latest End of Mainstream Maintenance policiesand to ensure you will have the best experience out of your solution.

SAP Cloud Commerce is unique in the marketplace since it’s designed for large, intricate applications but uses cloud architecture. Consider the benefits and ever-growing popularity of using a cloud-based solution as you search for a platform that meets your e-commerce needs. Portions of the application are automated while also allowing for custom code to be written, so you have the option to build out important custom aspects of the application ranging from the storefront to the web content management.

Gain Agility and Flexibility with a Composable, Decoupled Storefront

See how an agile CX strategy can help you navigate a volatile marketplace and meet the ever-changing needs of customers today – and far into the future. Learn why SAP Commerce Cloud medaled in 10 of 12 categories in the report and was praised for its ability to support complex business-to-business use cases. The Industry Accelerators with their plug-and-play storefronts are ideal for a diverse range of sectors. Salesforce Commerce Cloud’s licensing model is also based on a retailer’s gross merchandise volume , with the average percentage being around 2% – 3% for businesses turning over between $5m and $25m.

As a result, customers will get an individualized shopping experience, and our store will get an increased conversion. A powerful merchandising capability enables us to set fixed locations for certain products on the website, depending on predefined business goals. The SAP Commerce Cloud is an e-commerce solution that empowers you to scale your ecommerce business and drive huge profits. It is easy to personalize the platform to accomplish all the requirements and manage complicated catalogs and configurations.

We’re incredibly proud of what’s coming to SAP Commerce Cloud and we continue to partner with customers to learn what is important to you in your commerce journey. Say goodbye to lengthy and disruptive upgrades, and hello to more frequent and easier to consume updatesto our robust, feature-rich, and flexible platform that can help you deliver profitable growth, from discovery to delivery. Your business is accelerating, so are we with more frequent and easier to consume updates. At SAP, we’re invested in helping you reach your full commerce potential and optimize your business growth. Agile innovations and intelligent decision-making are made easier with SAP Commerce Cloud, an enterprise-grade platform that can scale and grow your business. Expand beyond traditional channels and devices with an extensible, API-enabled headless cloud platform allowing rapid innovation and agility.

Enable buyers to access SAP Commerce Cloud-powered storefronts and product detail pages from within your buyer’s familiar procurement environment. The SAP Commerce Cloud solution provides a trusted e-commerce platform that can help you innovate at scale and tap enterprise-wide data to boost profits and customer satisfaction. Describe how to create and manage backoffice applications using the Backoffice framework, including widget management, connection configuration, application orchestrator, dynamic forms, etc. If I start on latest version today to upgrade and by the time I get it deployed, I will have less than 1 year on it by the time it expires in 2024.

• The checkout has B2B-friendly features like PO number entry, auto-replenish, and the ability to charge an account rather than a credit card.
• Core B2C capabilities include an omnichannel, responsive storefront that promotes consistency across all devices, with powerful search functionality and tailored promotions and recommendations to increase customer engagement.
• It seamlessly integrates the customer journey across all touchpoints, reducing friction in the buying process.
• This ongoing issue has prompted SAP Education to place a new focus on test security.
• In addition to deprecating the accelerator storefront and the related addon extensions, as well as OCC template extensions since 2205 , the SAP Commerce Cloud, Composable Storefront is released in 2211 version.

The access to non-personal orders is limited only to read access, any follow-up operations such as order cancelation or return are not possible. When you use the collection browser widget , it’s now even possible to directly configure what columns in which order should be displayed. Where exactly is the documentation for this “Composable commerce” it is good it is now OFFICIALLY included as a SAP product but cant find any docs for it..

Who Should Use SAP Commerce Cloud?

Once you’re turning over $800,000 per month, the fee turns into a revenue-sharing model, set at 0.25% of revenue with a maximum $40,000 per month. Service Cloud connects fragmented service channels into a singular unified overview. Users can create multi-channel campaigns (email, social, SMS, etc.) and configured them to trigger automatically in response to customer engagement. Order management represents a significant challenge for companies operating on multiple channels and from numerous physical locations.

The course illustrates some of the basic functionalities and main concepts of SAP commerce cloud and helps participants understand what is out of the box and what has to be implemented. This is targeted for software developers, software architects and technical consultants. Participants will see the software demonstrated and will learn to install, configure and customize it to a certain degree. For each area presented in the course, participants will write a “hello world” application.

Customer Experience

This is done by recording the data patterns of the customers accessing the website. Will share our experience with migration and our usage of new features soon. Rapidly scale by adding new business models and providing an exceptional B2B buying experience.

An increasing number of customers and partners are now looking towards certification as a reliable benchmark to safeguard their investments. Unfortunately, the increased demand for certification has brought with it a growing number of people who to try and attain SAP certification through unfair means. This ongoing issue has prompted SAP Education to place a new focus on test security.

What does SAP Commerce Cloud do?

Users can even use SmartEdit to build on top of old designs on multiple storefronts to maintain a consistent customer view. From here, users can effortlessly catalog products by diverse attributes, and bulk-edit, bulk-publish, and bulk-upload multiple products simultaneously, saving time and ensuring consistency. We take a deep dive into how the platform works and discover whether or not it’s been successful to meet today’s customers needs. To ensure success, SAP recommends combining education courses and hands-on experience to prepare for your certification exam as questions will test your ability to apply the knowledge you have gained in training.

Operate your online marketplace, build and expand online offerings to third-party channel partners, and control quality to limit risks and drive growth. Explore how the SAP Commerce Marketplace Management application by Mirakl supports retail, manufacturing, and wholesale distribution organizations. Support complex B2B and B2B2C models for customers, dealers, and distributors – all on the same platform.

E-Commerce Platform

Commerce Cloud doesn’t come cheap; their prices are at the upper end of the spectrum with some customers paying over $1M per year for their SAP Hybris platform. It seamlessly integrates the customer journey across all touchpoints, reducing friction in the buying process. Agents can see what products a customer has recently viewed, and can go above and beyond the call of duty by adding products to a customer’s cart and giving discretionary discounts and free gifts.

What is SAP Commerce Cloud?

This can be incredibly hard to manage, creating complexity and data fragmentation for the seller, lack of personalization and reliability for the customer, and can lead to higher costs for both. Please be aware that the professional- level certification also requires several years of practical on-the-job experience and addresses real-life scenarios. Certification exams might contain unscored items that are being tested for upcoming releases of the exam. These unscored items are randomly distributed across the certification topics and are not counted towards the final score. The total number of items of an examination as advertised in the Training Shop is never exceeded when unscored items are used. Explain the SAP Commerce Cloud Architecture; describe how to build manifests, how to manage environments, how to connect to the code repository and how to build and deploy your application on Cloud Portal.